Help & Support

Find answers to common questions or reach out to our support team. We're here to help make your caregiving journey easier.

Frequently Asked Questions

How do I add a care recipient?
Tap the "Add Recipient" button on the home screen or go to Settings → Add New Recipient. Enter their name, relationship, and any conditions or medications you want to track.
How do I generate a brief for a doctor visit?
Go to the "Brief" tab, select your date range (e.g., last 7, 14, or 30 days), and tap "Generate Brief". A PDF will be created that you can share with your healthcare provider.
Can I track care for multiple people?
Yes! Premium subscribers can add unlimited care recipients. Free users can track one care recipient. Upgrade in Settings → Upgrade to Premium.
Is my data secure?
Absolutely. Your data is encrypted in transit and at rest. We use industry-standard security practices and never sell your data. See our Privacy Policy for details.
How do I restore my purchases on a new device?
Go to Settings → scroll to Premium section → tap "Restore Purchases". Make sure you're signed in with the same Apple ID you used for the original purchase.
How do I cancel my subscription?
Subscriptions are managed through Apple. Go to your iPhone Settings → tap your name → Subscriptions → Care Brief → Cancel Subscription. You'll retain access until the end of your billing period.
Can I export my data?
Yes! Generate a Brief to create a PDF summary of care entries. This can be saved, shared, or printed for your records.
How do I delete my account?
Go to Settings → scroll to the bottom → tap "Delete Account". This will permanently delete all your data. This action cannot be undone.
Does Care Brief provide medical advice?
No. Care Brief is an organizational tool to help you track and communicate care information. It does not provide medical advice, diagnosis, or treatment recommendations. Always consult healthcare professionals for medical decisions.

Still need help?

Our support team is here for you. We typically respond within 24 hours.

Email Support